Robert Margetts

4295 Huntcliff Trace, Douglasville, GA 30135, United States, Home: 770-316-4951 , rstom03@aol.com

 

Objective
	A Director / Vice President of Franchise Development position where related experience and 20 years of domestic and international background can be utilized to contribute to the expansion of business development, productivity and increased revenues.

 

Summary
	Exceptional, innovative Business Development and Sales Executive with an extensive history of winning new business, identifying opportunities and delivering strategies to win large accounts both domestically and internationally. Demonstrated successes in guiding companies to increased margin and implementing plans that increase revenue. Outstanding strategic thinker specializing in analyzing business opportunities and guiding executive management to invest in profitable new business segments, open new markets and launch new products. Strong team leader who focuses on hiring the right people, promoting camaraderie and offering practical solutions that have a big impact. Additional languages spoken: Mandarin Chinese, Spanish and some Portuguese.

 

Skills
	•	P&L responsibility for all international operations.
	•	Strong analytical and problem solving skills.
	•	Responsible for opening multiple offices in four continents and accountable for growth and profitability.
	•	Established and managed budgets.
	•	Demonstrated subject matter expert in International Operations and working with diverse cultures.
	•	Proven ability to reach a targeted goal.
	•	Have demonstrated sound business judgements, decisiveness, and well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments.
	•	Visionary with perseverance to create strategies that succeed in difficult and complex circumstances.
	•	Trained both new and existing personnel on daily operation of customer service system.
	•	Established and conducted seminars, using excellent written and oral communication skills.
	•	Gained foreign experience by working and living in Taiwan, Mexico, Saudi Arabia, Argentina, Chile, South Korea, China, St. Lucia, Bahrain, Qatar, Colombia, Guatemala and Canada.

 

Experience
2012 - Present	VP of Sales and Marketing, Georgia Hydraulics International, Austell, GA., Single-handedly developed and executed staff training and development strategies, motivating and mentoring to level of service excellence. Implemented Key Performance Indicators and coaching to achieve targets. Dramatically increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason. Client feedback further motivated staff and produced happy relaxed work environment. Accountable for profit and loss including operations, payroll, visual and automotive expenses. Drove the development, communication and implementation of effective strategies and processes to achieve revenue and EBITDA targets. Accelerated growth through customer acquisition, retention, and channel expansion, solving difficult operational challenges to drive technology development and implementation for clients, partners, and corporation. Hired, managed, motivated, and assured team facilitators were thoroughly and expertly trained, through hands-on application, in all programs to the highest standards required by the company. Worked closely with plant manager to determine best strategy and customer mix. Maintained revenues despite declining market and antiquated manufacturing processes. Business Development and Operations Strategist – Achieved operations stability while experiencing 25% growth in sales, and a steady 10% EBITDA over the past 6 months.
2000 - 2012	Director of International Operations, Drivenbrands, Charlotte, NC., Managed 28 countries, and 7 Master Franchisees. Developed new account relationships and worked existing relationships to create revenue opportunities. Built multi-vendor teaming agreements, OEM agreements joint-development opportunities and multi-vendor marketing agreements. Built portfolios for new market trends. Sold  Master Franchise Agreements, Regional Agreements as well as single unit agreements ranging from $100,000 to 1 million dollars. Increased gross profit margins by 8% and decreased shop closings by 100% by providing counseling, operational support and training to new growing markets. Led and directed operational and customer-driven initiatives, including managing all regional activities to preserve optimum efficiency, customer satisfaction and EBITDA growth. Developed, built and established company’s Business Development Organization, generating a sustained revenue stream of $10 million within 36 months. Drove multi-level marketing management by developing vision and strategies, initiating product introductions, branding, designing collateral materials, coordinating event/trade shows, nurturing press/analyst relations, and implementing marketing plans and activities. Accelerated growth through customer acquisition, retention, and channel expansion, solving difficult operational challenges to drive technology development and implementation for clients, partners, and corporation. Hired, managed, motivated, and assured team facilitators were thoroughly and expertly trained, through hands-on application, in all programs to the highest standards required by the company.
1994 - 1999	Vice President of Sales, AES, New Orleans, LA., Led sales staff to increase sales and meet target objectives, strategically positioned company for a spectrum of clients, interacted with marketing on pricing and promotions, and managed $4 million budget and 45-person staff. Designed, delivered and evaluated the success of training courses; assessed participant feedback and continuing on-the-job knowledge retention, coached sales and management teams to propel "hit" rates, and implemented and administered training records. Protected the interests of the company while providing issue resolution, budget management and customer satisfaction. Generated $19 million in revenue with 30% sales growth in 1997 and $45 million with 85% growth in 1998 by reorganizing sales force to focus on a proactive outside selling approach. Established policies and procedures, recruited and hired personnel, established staff development training program, implemented quality assurance procedures, purchased all capital equipment, and established controls to monitor service delivery. Insured the motivation of team to meet and exceed Company revenue and EBITDA targets.
1988 - 1994	VP of International Operations, The Red Man Group, Taipei, Taiwan, Supervised 3 district sales managers, 2 operations managers and 60 staff. Managed $2.9 million sales an operations expense budget, created strategic goals and implemented tactical plans to reach financial objectives. Developed operational and financial budgets; supervised costs on large projects, ensuring reconciliation of expenses with allocated funds; managed inventory and accounts payable personnel; coordinated financial transactions with banks and lending institutions; and managed foreign currency and branch offices transactions. Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations. Trained in interviewing, counseling, and terminating employees. Maintained guest relations, effectively handled guest complaints, reviewed budgeting reports, and made adjustments in costs as needed and prepared product displays. Through networking I identified and built relationships with people inside and outside the company in order to create opportunities to drive customer satisfaction.

 

Education
1987	Bachelor, History
	Tulane University, New Orleans, Louisiana